Workers wearing iPods on the job these days might not be listening to the latest tunes from Timbaland and Soulja Boy. Instead, they could be tuning in lessons on Spanish or watching a video iPod training program on how to make a bed or a burger.
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The iPods also had a side effect of boosting the company's applicants for jobs because people found out they were using iPods as training tools, Crosby said. On the job, Pal's saw a dramatic reduction in the amount of time it took to certify employees -- from three weeks to 12 days, Crosby said. Its customer-service satisfaction ratings rose, and customer complaints dropped.
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The iPods also had a side effect of boosting the company's applicants for jobs because people found out they were using iPods as training tools, Crosby said. On the job, Pal's saw a dramatic reduction in the amount of time it took to certify employees -- from three weeks to 12 days, Crosby said. Its customer-service satisfaction ratings rose, and customer complaints dropped.
Story Link Here
